tag:blogger.com,1999:blog-238197560535024815.post2475934084469402573..comments2023-10-31T05:11:53.443-07:00Comments on Brown Eyed Girl and Money: Bad behaviourEsmehttp://www.blogger.com/profile/08247120027986055381noreply@blogger.comBlogger7125tag:blogger.com,1999:blog-238197560535024815.post-31655497894512270382008-10-12T20:28:00.000-07:002008-10-12T20:28:00.000-07:00Yes, it was rude, but really it spoke more to his ...Yes, it was rude, but really it spoke more to his lack of perspective and flexibily, and his poor attitude, than anything else.<BR/><BR/>When confronted by someone like that, just be the more agile one. And don't bother being shocked by what people do, because it wastes your reaction time and clouds your perception. Just see it clearly and make an appropriate, conscious, response.<BR/><BR/>BTW, if you want to really benefit from working in a front lines position, you might try reading Zingerman's Guide to Great Service.<BR/>It's a book about how to give the best customer service possible. Even when someone is a jerk. And how to handle the jerks without having negative effects on you or on the other customers who are standing around. It is likely that you will learn thjings from this book than you would not learn from your boss or your coworkers. And the things you learn could be valuable, not only now, but in the future.<BR/><BR/>--longtime register/retail personmoociferhttps://www.blogger.com/profile/01325412523164314073noreply@blogger.comtag:blogger.com,1999:blog-238197560535024815.post-49520497955583204412008-06-17T11:06:00.000-07:002008-06-17T11:06:00.000-07:00I can't believe someone was that rude! I listened...I can't believe someone was that rude! I listened to a show today on NPR that talked about the lack of manners in our society. The author (of the book about the end of manners) attributes it to narcissim, stress, and thinking you won't be recognized.SavingDivahttps://www.blogger.com/profile/10267021491907810696noreply@blogger.comtag:blogger.com,1999:blog-238197560535024815.post-37689694966670637272008-06-12T07:49:00.000-07:002008-06-12T07:49:00.000-07:00Nicole,I think people just need to vent and the cu...Nicole,<BR/>I think people just need to vent and the customer service people are at the front lines. But if they stop and think about it they know it's pretty useless and only serves to make other people's day worse.<BR/><BR/>Nancy,<BR/>A dollar tip is very, very generous! I think I've only ever seen this a few times. And I'm sure the cafe people appreciate the nice :)<BR/><BR/>As for karma, I actually like working at the cafe most of the time. I meet some really nice people. I was just working on a couple more posts on things that made my day. Stay tuned.Esmehttps://www.blogger.com/profile/08247120027986055381noreply@blogger.comtag:blogger.com,1999:blog-238197560535024815.post-82506118019917541402008-06-11T22:48:00.000-07:002008-06-11T22:48:00.000-07:00I've kept up my habit of tipping at least $1 whene...I've kept up my habit of tipping at least $1 whenever i get a latte (is that enough, or am I being loser?) to help rebalance the karma, ever since you wrote that post a while back.<BR/><BR/>I also try to be actually *nice* the staff now instead of lost in thought just waiting for the caffeine hit.<BR/><BR/>not that that helps you, particularly!Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-238197560535024815.post-37448647870132460422008-06-11T11:36:00.000-07:002008-06-11T11:36:00.000-07:00Why do customers treat retail people like this? It...Why do customers treat retail people like this? It is not you setting the price; you're just getting paid to be there. If this person had any brain cells, they would have checked prices before they ordered.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-238197560535024815.post-71589296376517571402008-06-11T09:24:00.000-07:002008-06-11T09:24:00.000-07:00Anonymous,I don't want to mistakenly destroy someo...Anonymous,<BR/>I don't want to mistakenly destroy someone's character here. Shannon actually is a pretty dedicated manager.<BR/><BR/>As for staff discount in possibility 2, that's just my suggestion on alternatives. We get $x per shift at 40% off for meals. How we use that is up to us.<BR/><BR/>Actually I felt bad for her. She seemed a little embarrassed at how her friend behaved.Esmehttps://www.blogger.com/profile/08247120027986055381noreply@blogger.comtag:blogger.com,1999:blog-238197560535024815.post-35799428439329179952008-06-11T09:03:00.000-07:002008-06-11T09:03:00.000-07:00That is totally pathetic. Shannon should be fired...That is totally pathetic. Shannon should be fired. She is the manager not the owner, right? The free drinks and staff discount that she gives her friends is stealing. If it does not belong to you, you do not have the right to give it to someone else.<BR/><BR/>If she is stealing for her friends, what is to stop her from stealing money from the cash for herself.Anonymousnoreply@blogger.com