Phone troubles

My cell phone broke. The screen has gone and only a couple of months after I bought it new. I wasn't really worried though because it's still under warranty. However, I have to comment on the horrible customer service I received from Bell.

I walked in, and all I got was a look. Finally, I had to approach them and ask for help. I made sure to let them know that I've only had the phone for 2 months. He looked at the phone for 2 minutes and said it's broken (no kidding?). I can send it in to be fixed. In the mean time I can get a loaner phone for $20 dollars. How long before I get my phone back? Could be 6 weeks. I was not impressed. He told me "well that's your only option. Take it or leave it".

I walked out of there seriously doubting my choice to stay with Bell. I finally found a good sales person at another store. He looked up my account (what sales person #1 should have done) and saw that I was under warranty. He gave me a loaner for free, because I was under warranty. Then he told me I should have my phone back soon because the repair center is in BC.